SHIPPING & REFUNDS
SHIPPING POLICY
Thank you for choosing Cafe Sanitas for your ground mushroom coffee needs. We strive to provide you with high-quality products and exceptional customer service. This Shipping Policy outlines important information regarding the shipping process for orders placed on our website.
1. Order Processing:
- All orders will be processed within 1-2 business days from the time of purchase.
- Please ensure that you provide accurate and complete shipping information to avoid any delays or delivery issues.
2. Shipping Methods:
- We currently offer ground shipping within the United States.
- The shipping carrier for most orders will be determined based on the destination and may include USPS, UPS, or FedEx.
- Expedited shipping options such as overnight or two-day delivery may be available for an additional fee. Please contact our customer support team for assistance with expedited shipping.
3. Shipping Rates:
- Shipping rates will vary depending on the destination, weight of the package, and the selected shipping method.
- The shipping cost will be calculated and displayed during the checkout process before you complete your order.
4. Estimated Delivery Time:
- The estimated delivery time will depend on your location and the shipping method chosen.
- Once your order has been shipped, you will receive a confirmation email containing the tracking information.
- Please note that delivery times may be affected by factors beyond our control, such as weather conditions or carrier delays.
5. Order Tracking:
- To track your order, use the tracking number provided in the shipping confirmation email.
- Visit the carrier's website and enter the tracking number to get real-time updates on your shipment.
6. International Shipping:
- At this time, we only ship within the United States. We do not offer international shipping.
7. Order Changes and Cancellations:
- Once an order has been placed, changes or cancellations may not be possible. However, please contact our customer support team as soon as possible, and we will do our best to assist you.
8. Damaged or Lost Packages:
- In the rare event that your package arrives damaged or is lost during transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure a satisfactory resolution.
9. Returns and Refunds:
- Please refer to our Return Policy for information on returns and refunds.
10. Customer Support:
- If you have any questions or need assistance with your order, please don't hesitate to contact our customer support team. We are here to help and will respond to your inquiries as promptly as possible.
Please note that this Shipping Policy is subject to change without prior notice. It is recommended to review the policy periodically to stay updated on any modifications.
Last updated: 07-06-2023
Thank you for choosing Cafe Sanitas! We appreciate your business and look forward to serving you with our ground mushroom coffee.
REFUND POLICY
Refund Policy for Cafe Sanitas, LLC - Ground Mushroom Coffee Website
At Cafe Sanitas, we want you to be completely satisfied with your purchase of our ground mushroom coffee. We strive to provide high-quality products and exceptional customer service. However, we understand that there may be instances where a refund is necessary. This Refund Policy outlines our guidelines and procedures for requesting a refund.
1. Eligibility for Refunds:
- To be eligible for a refund, you must have purchased the ground mushroom coffee directly from our website, www.cafesanitas.com.
- Refunds are only applicable to unopened and unused products in their original packaging.
- If you have any concerns or issues with the quality of the product, please contact our customer support team first, as we may be able to assist you without the need for a refund.
2. Refund Requests:
- To request a refund, please contact our customer support team within 30 days of receiving your order.
- Provide your order number, contact information, and a brief explanation of why you are requesting a refund.
- Our customer support team will review your request and respond to you within a reasonable timeframe.
3. Refund Process:
- If your refund request is approved, we will provide instructions for returning the product.
- You will be responsible for the return shipping costs, unless the product is determined to be defective or damaged.
- We recommend using a trackable shipping service to ensure that the returned product reaches us.
4. Refund Amount:
- The refund amount will be equal to the purchase price of the returned product, excluding any shipping charges.
- Refunds will be issued in the same form of payment used for the original purchase.
- Please allow a reasonable processing time for the refund to be credited back to your account.
5. Non-Refundable Items:
- Gift cards and promotional items are non-refundable and cannot be returned for a refund.
6. Damaged or Defective Products:
- If you receive a damaged or defective product, please contact our customer support team immediately.
- We may request supporting documentation such as photos to assess the issue.
- In such cases, a refund or replacement will be provided at our discretion.
7. Refund Policy Changes:
- Cafe Sanitas reserves the right to modify or amend this Refund Policy at any time without prior notice. It is recommended to review the policy periodically to stay updated on any changes.
If you have any questions or require further assistance regarding our refund policy, please reach out to our customer support team. We are dedicated to ensuring your satisfaction and will gladly assist you.
Last updated: 07-06-2024
Thank you for choosing Cafe Sanitas! We appreciate your business and value your trust in our ground mushroom coffee products.